Terms & Conditions

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Refunds/Returns/Cancellation: All Sales are FINAL.

 

No refunds or returns on items are allowed except in the case of an error on our part.

Please email support@madebychelleanco@icloud.com within 24hrs to submit your request. 

Your request MUST include 

1. Photo of your Packing Slip

2. Photos of the Good Received or 

3. Photos of the Damaged Good and Packaging

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Without these items we are unable to assist you.

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**Disclaimer of Liability

We disclaim any liability for personal injury, property damage, or other damages arising from the use, misuse, or inability to use our products. This includes, but is not limited to, allergic reactions, ingestion, injury from broken items, or any unforeseen consequences.

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​All orders are shipped within 10 business days unless otherwise mentioned. During peak seasons, we reserve the right to extend shipping time to 14 business days during peak season.

 

 

Order Processing Time: Is determined by the item with the longest turnaround time in your order.

Example: If an RTS item (1-3 business days) and a Pre Order item (10-14 days) are in the same order, the turnaround time is 10-14 days.

 

Customizations: Should an item warrant any customisations, they need to be discussed before ordering; Any unapproved customisations in checkout notes will not be honored.

 

Address Change & Order Modifications: Address changes after placing an order are not possible. We will not modify orders or allow add-ons to any order post-purchase.

 

Tumbler Information & Care:  All tumblers come with a lid. Handwash only, do not soak, do not use abrasive chemicals, and avoid extreme heat.

 

Rush Orders: We do offer rush shipping services for same day dispatch. Once you have placed your order please email madebychelleanco@icloud.com to pay the $15 RUSH FEE.

 

All orders are processed in the order that they are received.

 

Email Inquiries: Email all enquiries to madebychelleanco@icloud.com. Responses will be sent within 24-48 business hours of receiving emails. We will not send responses for information that is found under our terms and conditions. 

 

Shipping & Claims: All orders shipped via APS and Aramex. Tracking information sent via email. We are not responsible for shipping delays. We do not ship to PO Boxes. Made by Chelle will not be responsible for changing your shipping address after the order is placed or your order being delivered to the wrong address. We are also not responsible for delays in shipping once your order has been handed over to the courier company.

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If an item arrives damaged, photos of the outside of the shipping box (including one of your shipping label), photos of the inside of your shipping box, and photos of the damage must be emailed to madebychelleanco@icloud.com within 24 hours of the item being received.